Frequently Asked Questions about our website
Credit Card (Redsys & Stripe)
PayPal
Bizum
Yes, you must provide us with the tax information and request it in the order comments, or write us an email.
If you want to modify the details of an order you have placed and it has not yet been shipped, please write to us as soon as possible at [email protected] or you can call us (from 9 am to 3 pm) at 93 715 53 30 ext.247.
No, Safe Care, S.L. assumes all associated costs.
Yes, you can pay with Bizum.
You can change my payment methods for future purchases on the Payment Methods page in your customer area.
Whenever you make a purchase we will send you an order confirmation email.
We recommend you to create a user before making the purchase or during the checkout process to keep a history of your orders.
You can check it on the Orders page in your customer area.
You can check the status of your order on the Orders page in your customer area.
You will also receive e-mails with updates on the status of your order.
We recommend you to check your SPAM folder in case you have not seen them, and while you are at it, mark your e-mail as "e-mail I wish to receive".
Products purchased through the SAFECARE Website will be shipped to the postal address indicated in the order form, which may not correspond to a post office box or public places, such as public roads, squares, stations, airports or other similar places.
At the moment we do not deliver orders to Ceuta, Melilla and the Canary Islands.
Details of all deliveries:
After a first unsuccessful delivery attempt, the package will be deposited at a Nacex collection point.
We do not ship outside Spain. Safe Care, S.L. is the official distributor of Safe Sea in Spain.
Safe Care, S.L. is 100% committed to the environment, so we always try to reduce our ecological commitment to the maximum.
For example, we make the most of the shipping package, so we can send up to 6 units in a single package.
If you have already received the tracking number it is because the shipping company already has your package and it is more than likely on its way to the address you provided.
We can change the address but it has an additional cost of 3€, also you must take into account that the shipping period is restarted, since the logistic process starts again.
Peninsula:
Standard Shipping (5-6 days) costs 3€.
Express shipping (1-4 days) costs 7€.
Promotion: Standard shipping (peninsula only) free from 30€.
Balearic Islands:
Standard shipping (5-6 days. Ocean service) costs 8€.
Express shipping (1-4 days. Air service) costs 7€.
Canary Islands, Ceuta and Melilla:
We do not ship.
Details of all deliveries:
After a first unsuccessful delivery attempt, the package will be deposited at a Nacex collection point.
Peninsula:
Standard (5-6 days) and Express (24-48h).
Balearic Islands:
Standard (5-6 days) and Express (24-48h).
Canary Islands:
No shipments are made.
Details of all deliveries:
After a first unsuccessful delivery attempt, the package will be deposited at a Nacex collection point.
We currently work entirely with Nace.
Details of all deliveries:
After a first unsuccessful delivery attempt, the package will be deposited at a Nacex collection point.
Peninsula and Balearic Islands.
For now we do not ship to Ceuta, Melilla and the Canary Islands.
Contact us by email [email protected]
Take a picture of the package and the products you have received, as well as the delivery note.
We will contact you as soon as possible to solve the problem.
Contact us by email [email protected]
Take a picture of the package and the products you have received, as well as the delivery note.
We will contact you as soon as possible to solve the problem.
Yes, you have a period of 30 days (legally it is 14 days but Safe Care bets with generating confidence around its brands and adds 14 more days) to cancel and return an order of a purchase made remotely or outside the establishment, without stating the reason and without incurring any cost. This is known as the right of withdrawal.
No. The return will include the amount of the purchase. However, the customer must pay the costs of shipping and return of the order established by the transport agency GLS.
The return will be made in the same means of payment with which the Product was purchased, discounting the costs of return to be borne by the customer.
The refund of the amount corresponding to the withdrawal will be made within 14 calendar days from the date on which the decision to withdraw from the contract has been effectively and unequivocally communicated and provided that the goods or products subject to withdrawal have been previously received, otherwise, the disbursement may be withheld until receipt of such goods or until the Customer proves the return of the goods.